The ABCs of franchise expansion

Kidville, one of the most successful franchises in the United States, attracts thousands of moms and tots to its state-of-the-art facilities every day for innovative programming. (Among them are such celebs as Jessica Alba, Jennifer Garner and Reese Witherspoon.) But despite that brand power, expanding to Canada wasn’t as easy as 1-2-3—our research showed that while moms north of the border liked the idea of a Kidville coming to their home turf, loyalty had to be earned through local connections. Our strategy, then, was to design a set of franchise marketing tools that carried the excitement of the global brand but reflected a sense of community within each location.

The design rollout of this approach has spanned neighbourhood-specific window displays, wayfinding systems, program guides with localized content, and community-building events with nearby businesses and schools. To ensure franchise owners and staff are all on board with the strategy, we’ve created training guides and manuals that encourage the team to always “think like a local mom.”



As Kidville has expanded northward, we’ve created the Kidville Academy and Kidville Discovery brand extensions for programming initiatives that get kids ready for pre-school and teach them about science and math.



Would you like to discuss a similar project with us?

Please fill out a few details about yourself and we'll be in touch to discuss how we can help you.

Related insights

Services to recalibrate

September 14, 2020